How it Works - QR-Code Scanning
On each security seal you will find a QR (Quick Response) code - the square pattern as shown on the right.
The QR code on every label is different. Each is world wide unique to the single item to which it is attached.
To check authenticity, all you need to do is point your Smartphone camera at the QR code.
Depending on the age and type of your phone and how it has been configured, one of the following will happen.
- A web page will open automatically.
- A URL (web-site-link) will appear - tap it to open the web page.
- If nothing happens, then your camera App cannot read QR codes. You must first download and install a QR Reader App and use that instead. There are many such apps to download for free or a small fee.
Once you scan the QR code, the "Lookup: Page 1" shown on the right will appear.
The page is asking you to confirm whether you have, or are about to, purchase the item.
The normal response would be to tap the orange 'Yes' button. It is very important that you select the correct option. If you are just 'trying out' your scanner in a shop and are not purchasing the item, then you must tap 'No'.
It is equally important to tap the 'Yes' button if appropriate. That action confirms
that you have purchased the item. The system will then record the item as 'sold'.
You will then see the "Lookup: Page 2" shown on the right.
If Page 2 shows the exact details of your product then you know it is genuine.
If you are shown some warning message, or if the details of your product do not match the description,
there is a problem and you must follow the instructions on the screen.
The item you have is suspect and needs to be investigated.
See samples of warning messages on the next page.
You may well decide to not buy the item, but we would be grateful, for the benefit of other purchasers,
that you still fill in the Contact Us form,
so we can investigate and take the matter further.
Tap the Contact Us button, fill in your details as well as where you purchased
or checked the item, and we will get back to you as quickly as we can - typically within 24-48 hours,
though often it may be much quicker.
To read about checking manually, click here.
To read about checking via Email, click here.